Agency Booking Conditions

Booking

Reservations can be made exclusively by e-mail.
Requirements are:

  • date and day of the week
  • total number of people
  • number of customers (identify the name and surname of the main person)
  • number of guides (if any, name and telephone number)
  • accommodation required (room / dormitory – depending on availability)
  • allergies/ vegetarianism/ veganism reporting by customer

The guide room is not sure.

Fast e-mail communications are requested (preferably by continuing the conversation containing the confirmation e-mail) in case of changes to the number of persons in the booking.

Confirmation

For groups (> 10) continuous updating is required until the confirmation of final number, to be communicated 15 days before the scheduled date.

Cancellations

Cancellations are accepted only by e-mail, containing the data necessary to identify the reservation:

  • name of the main client and/ or booking code of the agency
  • date and day of the week
  • total number, customers, guides.

Missed cancellation

The agency agrees to pay the total price of the confirmed booking if some members of the group are not canceled before 12.00 AM of 3 days prior to arrival.

Timetables

Check-in: from 3.30 PM
Dinner: 6.45 PM
Silence: 10.00 PM
Breakfast: from 6.15 to 7.45 AM

Dinner

The dinner menu can be modified according to diets and allergies needs.
These must be notified when booking and during check-in. It is not possible to guarantee changes to the menu based on communications made at dinner time.

Informations to be forwarded to clients

  • Only cash is accepted to pay extras.
  • The use of the personal sleeping bag is obligatory inside the dormitories. Those who do not have it can rent it for € 3.
  • Towel rental is € 3.
  • The picnic, to be requested at check-in or before the evening before departure, costs € 12.

Requesting a reservation, you accept the points described above.